Refund Policy

Returns & Exchanges

Hoxtons wardrobe

What is your return policy?
The returns policy is seven days notification that you wish to return plus a further seven days to actually return the item. The item must be back to us within seven days from our confirmation to you to return the item item must not be worn outside and must be in the same condition that we sent it to you.

How can I initiate a return?
To initiate a return simply contact us by email with your order number and reason for return and we will prepare a returns form for you to fill out and send back with your item.

Do you offer Free Returns?
Unfortunately, at this stage, we are not offering free returns, buyers must bear the cost of the return, which we recommend to be special delivery next day. You can use your own shipping method, but if items are lost, we cannot be held responsible.

Am I able to exchange an item?
Yes we offer exchanges. If you receive an item, it’s not to your liking for any reason simply return to us and let us know in advance what item you would like if it’s in stock we will happily ship that in exchange and we will discuss any price differences you need to pay or any refunds that are due back to you as a result of the price difference.

How do you initiate a refund?
Once the item has arrived back with us, please allow 5 Days maximum for a refund, any refund will be initiated back to your original payment source so if you paid by debit card it will go back to your debit card less any shipping cost delivery and return. If you pay via PayPal it will go back to PayPal. If you paid via bank it will go back to your bank account, less any shipping cost delivery and return

Need help?
Contact us at info@hoxtonswardrobe.com for questions related to refunds and returns.

Hoxtons marketplace

We try to work with sellers to ensure that item descriptions are transparent to reduce any returns.

Returns are only allowed if the item is faulty, damaged, or significantly misrepresented in your description or photos; this is why essential items are checked fully before sending them off. If a return is requested and approved, the item will be shipped back to you, and a refund will be issued to the buyer. The buyer has 48 hrs after they have received the items to raise any issues and request a refund. The buyer should contact us via email at info@hoxtonswardrobe.com should they need to request a refund based on the item matching the above criteria. Sellers may be responsible for return shipping costs if the issue is due to misrepresentation.