Our return policy depends on whether the item was sold by a professional seller or a private seller through our Assisted Selling service.

Professional Sellers

For items sold by professional sellers:

• You must notify us of your intention to return the item within 7 days of delivery

• Once your return is approved, you will have a further 7 days to return the item

• Items must be returned in the same condition received — unworn, unused, and exactly as sent

Returns may be accepted for:

• Change of mind

• Items not as described

• Faulty or counterfeit items

Private Sellers (Assisted Selling Service)

For items sold through our Assisted Selling service by private sellers:

• You must notify us within 72 hours of delivery if there is an issue with your item

• Returns are only accepted where:

  • The item is significantly not as described, or

  • The item is proven to be counterfeit

Returns are not accepted for:

• Change of mind

• Sizing or fit issues

• Personal preference

If your return request is approved, the item must be returned within 5 days of approval and in the same condition received.

How can I initiate a return?

To begin a return, please contact us via email with:

• Your order number

• The reason for your return

We will review your request and provide return instructions if your return is eligible.

Do you offer free returns?

At this time, we do not offer free returns.

• Buyers are responsible for return shipping costs unless the item is counterfeit or significantly not as described

• We strongly recommend using Royal Mail Special Delivery or another tracked and insured service

We cannot be held responsible for items lost during return transit.

Am I able to exchange an item?

Exchanges are available for items sold by professional sellers only.

If you would like to exchange an item:

• Follow the standard return process

• Let us know which item you would like instead

If the requested item is available, we will arrange the exchange and discuss any applicable price differences.

Exchanges are not available for items sold through our Assisted Selling service.

How is a refund processed?

Once we receive and inspect your returned item, please allow up to 5 working days for your refund to be processed.